/FAQ
FAQ2018-01-13T21:30:03+00:00

FAQ

1) How soon do you ship the orders?

– If the order is placed before 3PM PST, we ship the same day. If the order is placed after, we ship the next business day. We don’t ship the orders out on the weekends or federal holidays. If you need to calculate the delivery date for expedited shipments, please count from the next day after you place the order. For example, if you place an order on Monday and choose 3-day delivery service, start counting the three days from Tuesday – in this example, you should receive the order on Thursday.

2) How soon will I get my order?

– The delivery takes on average 3-6 business days. We ship from California, so the orders within the state or in the neighboring states will arrive most likely within 3 business days. The East Coast orders takes the longest of about 6 days to arrive with Standard Ground Shipping. IMPORTANT! During holiday season, the shipping may take longer than usual. Please, confirm the delivery time with us if you need to receive the robes by a certain date!

3) Can you tell me how soon my order arrives before I place the order?

– Yes, please email us at support@towelnrobe.com and let us know your zip code.

4) Are the robes of good quality?

– Yes, our robes are made of Turkish cotton or cotton blend and we have been selling them to hotels for more than 15 years.

5) Do the robes shrink?

– If you follow the washing instructions (wash on cool, tumble dry low), then the robes will hold up well for a long time. Some shrinkage is possible but no more than 5% with correct care. If you wash the robes even on warm setting, they will shrink.

6) Can I get a sample of the robe before I place the order?

– We do not send the whole robes as samples free of charge but we can mail you swatches of the materials we use in our production. If you’d like to receive swatches, please let us know which materials and colors you are interested in and the shipping address. We’ll mail the swatches within one week.

7) How do I set up a wholesale account?

– Please, create a regular account on our website and after that, click on the “Wholesale/Dropshipper” button and fill out a wholesaler’s application. After your application is approved, we will change the status of your account from “General” to “Wholesale”.

8) What is your return policy?

– We accept returns for a refund within 30 days after you receive the order. The items to be returned should not be washed, worn or damaged. To start a return process, please email us at support@towelnrobe.com the following information: your order number and items to be returned. We will create and email you a return label at discounted rate. You don’t need to pay anything extra, the charge will be taken from the amount to be refunded.

9) Do you do embroidery?

– Yes, we are adding this option on the website and it’s still a work in progress. The embroidery takes from 3 to 5 business days depending on how busy the season is. The embroidered items are not returnable.

10) I have another question that is not here, what is the best way to reach you?

– Please email us at support@towelnrobe.com, we’ll get back to you within 2 business days.